Many families are worried and burdened because of the coronavirus pandemic. This has also been seen in the City’s child welfare helpline, where the number of calls has increased. However, many of the calls have had to do e.g., with child custody and visiting rights, in which case the calls should rather have been addressed to e.g., family counselling centres or child welfare supervisors.
Family counselling centres offer guidance, counselling and family mediation
Family counselling centres offer guidance, counselling and family mediation to families facing e.g., relationship or parenting problems or considering or coping with separation, divorce or co-parenting.
The family counselling telephone service is available from Monday to Friday at 9–18, tel. 014 266 3590.
The Family Compass (Perhekompassi) Chat will open on Tuesday, 7 April
The Family Compass (Perhekompassi) Chat will offer guidance and counselling to families needing help in rearing their children, parenting, their relationship with their partner or services offered to families. The chat will be open from 7 April onwards from Tuesday to Friday at 9–12 at www.jyvaskyla.fi/perhekompassi.
The Youth Station offers help to the young and their families
The Youth Station offers mental health and substance abuse services to 13–22-year-olds and their families. The Youth Station telephone service is available from Monday to Friday at 9–18, tel. 014 266 0150. You can also contact the Youth Station by chat on Thursday at 14–16.
Child welfare supervisors help in matters related to custody, housing, visiting rights and alimony
Child welfare supervisors help families in matters related to custody, housing, visiting rights and alimony. During the coronavirus pandemic, most of the services are offered remotely. However, acknowledgements of parenthood still require on-site visits.
You can call child welfare supervisors for guidance and counselling on Tuesday at 13–16, on Wednesday at 10–12 and on Friday at 10–14, tel. 014 266 7011.
The telephone service for supervised and supported visits is available on Monday at 8.30–10, on Tuesday at 12–16 and on Thursday at 9–10, tel. 014 266 3993.
Maternity and child health clinics help pregnant mothers and babies but also support families with older children
Maternity and child health clinics offer help to pregnant mothers and their babies. During the pandemic, the services are reduced. For example, in most cases only the mother should visit the maternity clinic. Similarly, only one parent or guardian should accompany the child to a child health clinic. Siblings should not come to the clinics.
You can also book a phone appointment with a public health nurse if you want to talk about problems with your everyday life or your partner.
The maternity and child health clinics use a centralised telephone service. The service is available from Monday to Thursday at 8–16 and on Friday at 8–14, tel. 014 266 0141. The Neuvola Chat (chat service for maternity and child health clinics) also answers questions from Tuesday to Thursday, at 13–15.
Early support and home services
Early support services offer counselling, social support, family and home services to families needing urgent help. The telephone service is open Monday-Thursday 8-14, tel. 014 266 3501.
If you need help in food delivery or pharmacy services, please call 014 266 0550 on weekdays at 9–18.
School health care and student welfare services – only for those who have made an appointment
During the coronavirus pandemic, all school health care services of basic school students are provided at Kilpinen School (Honkaharjuntie 6) and Mankola School (Saarijärventie 21). The school nurse can be seen from Monday to Friday. However, you need to make an appointment. To make an appointment or to ask for guidance, please call from Monday to Friday at 8-14, tel. 050 308 7324.
The Hankasalmi school health care telephone service is available from Monday to Friday at 12–13, tel. 040 047 8461. The Uurainen school health care telephone service is available from Monday to Friday at 12–13, tel. 050 351 8720.
Appointments that have been made with student welfare officers will be held normally. Also, new appointments can be booked e.g., for preliminary call-up medical examinations and for matters related to mental health, study ability and sexual health. Walk-in appointments are suspended. The student welfare telephone service is available from Monday to Thursday at 8-16 and on Friday at 8-13, tel. 014 266 2260. The telephone hours continue as before, on weekdays at 12-13.
Contact child welfare if you are worried about a child’s wellbeing
Contact child welfare if you are worried about a child’s wellbeing because e.g., of child abuse, neglect, domestic violence, the parents’ or the child’s substance abuse or the parents’ mental illness.
The telephone service for non-institutional child welfare is available on weekdays at 8-16, tel. 014 266 0135. At other times, please, call Emergency social services, tel. 014 266 0149, or 112.
The services are mainly offered by phone and remotely
Most of the services are currently offered by phone and remotely. On-site appointments are only arranged if absolutely necessary and if the customer has no symptoms of cold.
At the moment, it is vital that those visiting the centres or clinics do not have any (even mild) symptoms of cold. They also need to wash their hands carefully both when coming to and when leaving the centre or clinic.
Earlier releases issued by basic education and youth services
Service Manager Virve Hongisto, tel. 014 266 1377
Service Manager Paula Käyhkö, tel. 014266 2001
Service Manager Anne Seppälä, tel. 014 266 3447