The visits should be agreed on in advance with the housing unit by phone. A maximum of two visitors are allowed at the same time, and the maximum duration of the visit is 10 minutes. For safety reasons, only a limited number of visits can be arranged daily. Therefore, it is possible that not everyone will be able to visit their relative at the preferred time.
How to ensure safety during the visits?
It is absolutely necessary that family members call the housing unit first and follow the instructions they receive. No one should visit a housing unit if they have any cold-like symptoms or if they have been in close contact with someone who has had the coronavirus or if they have returned from abroad less than 14 days ago. Also, it is important to remember good hand hygiene.
A staff member will guide the elderly relative outdoors to the agreed meeting point and stay there throughout the visit. For safety reasons, visitors are to maintain a distance of some 1 to 2 metres from their relative and to avoid physical contact, such as hugging, with him or her. They are also to wear face masks, which they will get from the housing unit, along with instructions on how to use them.