From 8 to 29 May, 2020, reservations can be collected from the Main Library and from Palokka, Vaajakoski, Korpilahti and Kortepohja libraries. The collection points will be open on weekdays, at 12–18.
During May, customers will only be able to borrow online reservations from the libraries and return loans to them.
From Wednesday, 6 May, onwards, customers will be able to make new reservations online. When making reservations, only one of the above-mentioned libraries can at this stage be selected as the pick-up library. If the customer has made reservations at the closed libraries, these will remain valid. Unfortunately, at this point it is not possible to collect reservations from the closed libraries.
When a reservation is ready for collection, the library will email or text a reservation notice to the customer.
From 8 May onwards, the following library services are available to customers at the libraries that are open:
- Returning loans via a drop box or by using a self-service return machine on weekdays, at 12–18
- Collecting online reservations from a self-service reservations shelf
- Borrowing reserved items by using a self-service lending machine
Customers are strongly advised not to go to a library if they have symptoms of cold. Also, when at a library, it is important to keep a distance of at least two metres. This will help to protect both the customers and the staff.
Other library services will remain closed
Even though customers can now collect reservations from the libraries, otherwise the libraries and their services remain closed to the public. For example, the newspaper and magazine reading areas, the collections, customer computers and toilets will not be opened until the beginning of June.
During May, customer service will not operate normally. Therefore, customers will not be able to make reservations at the customer service desks. Instead, library staff will help customers to use the self-service lending machines.
If you need a PIN code so as to be able to make online reservations, you can obtain it from one of the libraries that are open. If your library card includes your email address you can acquire the code online.
Do not worry about fees and charges
During May, customers will not be charged for accumulated fines. Neither will the fines affect the customer’s right to borrow or his or her reservations. Thus, customers can return their books to one of the libraries that are open, if they so wish. However, there will be no extra fines for overdue items or uncollected reservations.
During May, customers will not be able to pay their fees and charges at the libraries. Online payments work normally.
[Update on 6 May, 11:25: When clicking on Borrow in the online library, the service sent the customer an automatic notification of loans that had expired before the coronavirus closure. However, for the time being there will be no overdue charges on expired loans.]
The collection points that will be opened (open on weekdays, at12–18)
- Jyväskylä Main Library, Vapaudenkatu 39–41
- Korpilahti library, Virastokuja 2
- Kortepohja library, Isännäntie 3
- Palokka library, Koivutie 5
- Vaajakoski library, Urheilutie 36