Services

The library offers material collections, network material, information services, customer workstations and library premises for the use of its customers.

Customers can make reservations and suggestions for the material. Material can also be ordered from other libraries. Some of these orders are subject to a fee.

The library can also be visited on the Internet: a customer can renew his/her loans, make reservations and cancel them through the library’s database. To visit the library on the Internet, customer needs a pin number, which is available from the library. Because of data protection reasons, pin number can only be obtained by visiting the library personally.

Services for Immigrants and Foreigners

The collections of the library include literature for children and adults in many languages. When making acquisitions, the library especially takes into consideration those immigrants and foreigners who live in Jyväskylä. The leaflet outlining library rules and charges is available in Swedish, English, Russian, Farsi and Kurdish.

Customer PC’s

JyväskyläCity Library offers its customers access to the Internet. Customer PC’s offer access to the World Wide Web, word processing (Main Library only) and printing. The PC’s can be used during the opening hours of the library. Advance reservations can be made by phoning on tel. (014) 266 4123 or on the Internet at http://www.eb2.dpg.fi/jyvas/.

The Main Library is covered by a wireless local area network (WLAN), which can be used with laptops and mobile phones. The network can be used by all library customers. Customers can use their own laptops or borrow a laptop from the library. Laptops can only be used on the second and third floor of the Main Library. More information on this is available from the service desks.

• PC’s can be used free of charge, but printouts are charged at 0,40 €/page.
• Most of the PC’s on the third floor of the Main Library are equipped with Microsoft Office. Customers can use their own USB memory sticks and print.
• In the Main Library's newspaper reading room area on the first floor and in Info Market on the second floor, there are 15-minute non-stop PC’s that cannot be booked in advance.
• Customers are required to have a valid library card and a password in order to use the PC’s that can be pre-booked.

Interlibrary Lending Service

Material that cannot be borrowed from the City of Jyväskylä, University or Polytechnic libraries can be ordered by using the interlibrary lending service. Books, sheet music, microcopies, recordings, videos, DVD’s, CD-ROM’s and paper copies can be ordered from interlibrary lending service.

Customers can leave an interlibrary lending request at the Main Library or at the information desk of any local library. The library charges fees set by the lending library in addition to the reservation fee for each loan or copy.

Once the ordered material is available at the library, the customer is notified of it by e-mail, letter, text message or phone. The ordered material can then be collected from the Lending Office of the Main Library. The fees set by the library of origin are payable on collection of the loan.

Renting the Premises and Research Rooms of the Library

The Main Library rents out two lecture rooms and clubrooms to hobby groups and event organisers. For more information, contact the office of the library on tel. (014) 266 4099. There are also three research rooms for rent at the Main Library.

City Information and Adult Education Information

The City Information Desk at the Main Library offers information about the City of Jyväskylä and its services. The Adult Education Information Desk is situated on the second floor of the Main Library, where you can find brochures on courses offered by schools and colleges.

Information Service

The Library Information Service is situated on the second floor of the Main Library. Information Service provides guidance on conducting independent information retrieval, reserves books currently on loan and passes on suggested acquisitions and interlibrary loan requests for material not found in the library.

Contact information:
Information Service, 2nd floor, Main Library tel. (014) 266 4104
Information Service, Music Department, Main Library, tel. (014) 266 4115
Information Service, Children's Department, Main Library, tel. (014) 266 4113
Information Service of the branch libraries, see libraries

Advice and Guidance on Information Searches

Libraries give school pupils, students and other groups guidance on the use of the library and information search. Times can be booked at the Information Service of the Main Library or at branch libraries.

Ask A Librarian - The Online Reference Service

Jyväskylä Public Library is a part of the online reference enquiry service of Finnish Public Libraries. The “Ask a Librarian” service is meant for questions of referential nature. Customers can send their questions through the Internet and the Information Service of the library will find the answers from the library’s collections, databases and Internet information sources. Questions are only answered by e-mail. Ask a Librarian now!